Ledger.com/start – Troubleshooting and Support

Encountering issues during your Ledger.com/start setup? This comprehensive guide covers the most common problems users face and how to resolve them. Ledger.com/start is designed to be straightforward, but we understand technical issues can arise.

Device Not Recognized at Ledger.com/start

Problem: Your computer or phone doesn't recognize your Ledger device after Ledger.com/start.

Solutions:

  • Try a different USB cable (some cables are power-only)
  • Update your operating system to the latest version
  • Restart your computer and try again
  • If using USB-C, ensure your adapter is certified
  • Reinstall Ledger Live from the official website

Ledger.com/start cannot proceed without device detection, so this is the first step to resolve.

Ledger Live Won't Install from Ledger.com/start

Problem: You cannot download or install Ledger Live when following Ledger.com/start instructions.

Solutions:

  • Clear your browser cache and cookies
  • Disable antivirus or VPN temporarily during download
  • Ensure you have at least 500MB of free storage
  • Download directly from ledger.com (not from Ledger.com/start)
  • Use a different web browser (Chrome, Firefox, Edge)

Ledger.com/start requires Ledger Live for managing your wallet.

Forgotten PIN After Ledger.com/start

Problem: You've forgotten the PIN code you created during Ledger.com/start.

Solutions:

  1. After 3 incorrect attempts, your device will lock
  2. You cannot reset the PIN without your recovery phrase
  3. Use your Ledger.com/start recovery phrase to restore your wallet on a new device
  4. Create a new PIN during restoration

Always write down your PIN somewhere secure during Ledger.com/start setup.

Cannot Generate Cryptocurrencies at Ledger.com/start

Problem: You cannot add or receive specific cryptocurrencies after Ledger.com/start completes.

Solutions:

  • Install the cryptocurrency app for that asset in Ledger Live
  • Ensure Ledger Live is fully updated
  • For token support (like ERC-20), add them through Ledger Live's token management
  • Some assets may not be supported on your device
  • Contact Ledger support to verify the asset is supported

Ledger.com/start sets up your device, but apps must be installed for each cryptocurrency.

Firmware Update Errors During Ledger.com/start

Problem: Firmware updates fail during or after Ledger.com/start.

Solutions:

  • Ensure strong USB connection (avoid USB hubs)
  • Keep your device powered during the update
  • Try updating on a different computer
  • Never disconnect during a firmware update
  • Check Ledger.com/start for the latest firmware version

Ledger.com/start recommends updating firmware to maintain security.

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